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Packages are generally dispatched within 2 to 3 working days after receipt of payment (Sunday and public holidays not included).
Then add the delivery time by post which is not within our control. On average, a command is prepared, shipped, and delivered to the home of the Customer in 3 to 5 days after the settlement found.
In times of summer or vacation leave, the period of preparation of 2 to 3 working days does not apply: Orders will be processed the return of leave but not to exceed a maximum of 20 days after the order.
In any case, after this statutory period of 20 days after the order, the customer may cancel the order and demand repayment.
This request must be sent to us by registered mail. Delivery delays attributable to the carrier are not generators damages.
Preparation costs are fixed, whereas transport fees vary according to total weight of the package. We recommend you to combine all your items in one order.
An order can not be delivered to a single address. In case the customer wants the products to be delivered to two different addresses, the Customer must then pass 2 Controls.
Delivery can take place if the address is a PO Box or a hotel.
Common law, the goods being transported to the risk of the recipient, the buyer must carry out all necessary checks and make all necessary reservations to the receipt of the package in the presence of the delivery man, to exercise, if any place and within the statutory deadline, all claims against the carrier.
Package dimensions are appropriate and your items are properly protected.
In case of damaged package, the customer will be required to refuse the package to the carrier upon delivery. If this procedure is not applied, we can not be held responsible and forced to any compensation procedure.
In any case, when in doubt, reserves should be recorded upon delivery.
In the case of defective products in your package, you will need to inform the secretariat by any means at your convenience, so that is implemented after sales service.
The customer must inform us of the return of the product and the reason for the return, in writing or by email before forwarding it, except for direct refusal from the carrier if the package is damaged.
The return will be at the same address as the start of the expedition.